Our Return Policy

At My Tubes Cosmetics, we stand behind what we make — and we want you to feel good about every purchase. Here's how returns work.

Because cosmetics are applied directly to skin, we're unable to accept returns on anything that's been opened or used. That's our policy on all cosmetics, and it's how we keep every product we sell safe and untouched for the next customer.

If your item is unopened, unused, and still in its original packaging, you have 30 days from the date of delivery to return or exchange it.

How to start a return

Email us at team@mytubescosmetics.com with your order number and what you'd like to return or exchange. We'll take it from there.

Lost or damaged orders

If your package is lost, arrives damaged, or something's missing, email us immediately at team@mytubescosmetics.com. We'll send a replacement or issue a full refund. We ship with tracking on every order so we can monitor delivery and make it right, fast.

A few things to note

• All returns must be started by email — we don't process returns any other way.

Your Beauty Is Inside. We just want to help you find the shade that shows it.

— Sandy T, Founder